Returns & Exchange Policy

GulMeera Shop

At GulMeera Shop, customer satisfaction matters to us. Due to hygiene and product integrity reasons, we do not offer refunds, however product exchange is available in limited cases under the conditions below.

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Exchange Eligibility

An exchange request will only be accepted if:

• The product is unused

• The product is unwashed

• The product is in original packaging

• Tags and labels are intact

Any item that does not meet these conditions will not be eligible for exchange.

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Exchange Window

• Exchange requests must be made within 3 days of delivery

• Requests after 3 days will not be accepted

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When Exchange Is Allowed

Exchange is accepted only in the following cases:

• Wrong product delivered

• Size issue

❌ Exchange is not allowed if the customer simply changes their mind.

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Shipping Charges for Exchange

• If the exchange is due to our mistake (wrong product):

  • Shipping cost will be covered by GulMeera Shop

• If the exchange is due to a size issue:

  • Shipping cost will be paid by the customer

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Non-Exchangeable Items

The following items are not eligible for exchange:

• Used or washed products

• Products with damaged packaging

• Hygiene-sensitive / intimate items (except size issue within policy rules)

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Exchange Location

• Exchange service is available only within Pakistan

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How to Request an Exchange

To request an exchange, please contact us within 3 days of delivery with your order number and issue:

📧 Email: gulmeerashop750@gmail.com
📞 WhatsApp: 0318 5116890

Our team will review your request and guide you through the exchange process.

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